Backup selection list of set include items fail with error “0xe000fe3c – Before you can back up this resource, you must purchase and install a license key for the appropriate Backup Exec agent

Problem

Backup selection list of set include items fail with error “0xe000fe3c – Before you can back up this resource, you must purchase and install a license key for the appropriate Backup Exec agent.”

Error

0xe000fe3c – Before you can back up this resource, you must purchase and install a license key for the appropriate Backup Exec agent.

Cause

Four possible scenarios:

1.  The resource being backed up is not licensed (issue may occur 60 days after use as evaluation mode has expired)

2.  The resource is no longer part of the environment

3.  The server is being backed up by a different name (server shows in the selection list as the Net Bios name and the job log shows the fully qualified domain name)

4.  After upgrade from previous version of Backup exec.

Solution

Corresponding SOLUTIONS

1.  Contact Symantec Enterprise Licensing to purchase the required license (1-800-327-2232)

2.  Edit the selection list and delete the resource which no longer exists in the environment (It may be necessary to run a repair on Backup Exec from Add/Remove Programs as well)

3.  Edit the selection list in “Details View” and delete the line entry for the server name which no longer exists.

4.  Check the selection list and verify whether the server is selected for the backup. If not , select the right server and Re run the backup job

5.  Recreate a new selection list and associate the job with it.

6. If the Backup Exec installation is within 60 day evaluation period,  uninstall all license keys from the server.

    – From Backup Exec go to Tools – Install Options and License Keys on this Media server.

    – Perform additional testing to confirm the issue is resolved.

    – Reinstall all license keys.

Backup Exec 2010 R3 backups hanging

Another annoying backup exec issue:

Problem

When trying to cancel an active backup job, the status shows as “Cancel Pending” for a long period of time and may appear to be hung

Cause

When trying to cancel an active job, the job status may show as “Cancel Pending” (see image below) for a long period of time.  Note that the time takes to cancel a running job varies depends on the activities run before the cancelling.  The cancelling job will stay in “Cancel Pending” until the activities timeout before the job terminated completely.  If the job stay in “Cancel Pending” for excessively long period of time, it may appear hung with the following reasons:

• Backup exec services not responding.
• Process of cancellation stuck,and process still running.
• Eg. Common behavior of applications when hung due to slow system performance .
• Respond time of the process or service with the Operating System.

Solution

WARNING / NOTES:

• Job needs to  be cancled manualy.
• This method will cancel ALL jobs that are currently running.

STEPS:

In the Backup Exec Console-
1. Click on “Tools” > ” Backup Exec Services” to open the servicesmgr.exe
2. Click on “Restart all services” (In most cases, this process will get to the bengine service and appear hung)
3. Open Windows task manger and click on the “Processes” tab
4. Enable “Show Processes from all users”
5. Click on the “Image Name” column to sort alphabetically
6. Locate and highlight the following services .

• Pvlsvr.exe(Backup  exec device and media service)
• Beengine.exe(Backup exec job engine service)
• Beremote.exe(backup exec Remote Agent for Windows Server service)

7.Right Click on the above services in order and click on “End Process Tree” to terminate this process.

8.Close the task manager and return to the services manager

9.After the services are terminated in Windows-

10.“Restart all services” process in the services manager should continue and complete.

Once this has completed, Open Backup Exec console and the backup job that was hung will no longer show in the active jobs.

Check the  Job history below.The cancled job will be displayed with the Error RPC services were restarted by user .No action required.

Legacy ID

322861